Help Doc

What’s Included in Hassle-Free Hosting

Hassle-Free Hosting is managed WordPress hosting for websites I design and build. Your site lives on my hosting, and everything that keeps it healthy is handled for you: updates, backups, security, and support when you need it. One place, one person to call.

Who Hassle-Free Hosting Is For

Hassle-Free Hosting is available for websites I build through Studio Focus, Studio Spark, and Studio Sprint. Since I built your site, I already know how it works, which means I can keep it running smoothly and fix things faster when something comes up.

If someone else built your site, or you built it yourself through Studio DIY, an EmpowerTech Care Plan keeps it maintained wherever it is hosted.

The Two Plans

Both plans include the same hosting, care, and support. The only difference is the size of your site.

Starter: $50/month or $500/year For single page websites, like the ones built through Studio Focus.

Business: $65/month or $650/year For multipage websites and sites with a blog, like the ones built through Studio Spark and Studio Sprint.

Paying for the year gets you two months free. If your site grows from one page to several, you can move from Starter to Business.

What Every Plan Includes

Hosting

  • Managed WordPress hosting on isolated hosting pods, so other sites cannot slow yours down
  • 99.8% uptime, with uptime monitoring
  • DNS management

Care

  • WordPress, theme, and plugin updates. Security updates go in right away. Other updates wait a bit so they are less likely to break anything.
  • Daily backups, kept for 30 days
  • A free restore and check if something goes wrong
  • 24/7 security monitoring and fixes
  • Custom login URL and user monitoring
  • A customized WordPress dashboard with your logo

Tools

  • Kadence Pro, included with your plan, so features like a custom blog design keep working without a license of your own
  • Ultimate Dashboard Pro, which powers your customized dashboard

Support

  • Priority support, so your requests move to the front of the line
  • Support requests through your client portal or at support@studio117creative.com, with a response within 1 business day
  • Faster handling if your site is down or hacked
  • Edits, new pages, and new features at a discounted rate of $65/hour

Moving Your Site

If your new website is replacing an old one, moving it to my hosting can be part of your design project. I clean things up before anything moves over, so your site starts fresh on hosting built for it.

What Is Not Included

  • Domain registration. Your domain stays with your registrar. I handle pointing it to your site.
  • Email accounts. Hosting does not include business email. If you need it, I can point you to a good option.
  • Online stores. WooCommerce sites need more attention than these plans cover. Get in touch and we can talk through custom pricing.
  • Design changes and new features. These are billed at your discounted hourly rate. If you need help often, a Support Stack gives you prepaid hours ready to use.

Billing and Payments

  • Plans are billed monthly or annually and renew automatically.
  • A $10 late fee is added to any late payment.
  • If a payment is not received, your site is suspended after 7 days. After 14 days, your hosting account is closed.
  • You can cancel anytime by sending your request in writing to support@studio117creative.com. Your plan stays active through the end of your current billing cycle. Payments are nonrefundable, including annual plans.

Moving Your Site to a New Host

  • If you cancel, you can move your site to a new host anytime before the end of your current billing cycle.
  • If your site is suspended for a missed payment, all fees need to be paid before your site can be moved.
  • If your hosting account is closed for nonpayment, I will send you your site’s final backup once your balance is paid in full, so you can move it to a new host.
  • Backups are not guaranteed more than 30 days after a cancellation or a closed account, so plan your move within that window.

How to Get Started

Hassle-Free Hosting is added during your website quote. When you review your proposal, choose the plan that fits your site, and I will set everything up before launch.

Already a Studio117 website client and want to move to Hassle-Free Hosting? Send me a message and I will walk you through it.

Common Questions

Can you host a website you did not build? No. Hassle-Free Hosting is only for websites I design and build. If your site was built by someone else, an EmpowerTech Care Plan keeps it updated, backed up, and secure wherever it is hosted.

What is the difference between Starter and Business? The size of your site. Starter is for single page websites. Business is for multipage websites and sites with a blog. Everything else is the same.

Why choose hosting instead of a care plan? With Hassle-Free Hosting, your hosting and your maintenance are in one place, with one person to call. You also get priority support and daily backups kept for 30 days.

Do I need a plugin audit first? No. I build and clean up every site before it moves to my hosting, so it is ready from day one.

Still Feel stuck??

There’s no tech shame here. Send a support request, and I’ll take a look or walk you through it so you know how to handle it next time.