Pay As You Go Support
One Time Tech Support, Billed for Only What You Use
One fix, one question, or one task you just need done. One Time Support is pay as you go tech support for your website and the tools you run your business on, whatever platform they are on. No package, no minimum, and you only pay for the time the work takes.
$95/hour
No minimum
Tracked to the minute
Support requestFixed
Contact form stopped sending
Time worked12 min
Charged Friday$19.00
Something broke, and you just need it fixed.
The contact form stopped sending. An update knocked a page out of place. Your scheduler is not talking to your calendar anymore. It is one thing, but it is the one thing standing between you and the rest of your day.
You do not need a monthly plan or a big project for that. You need someone who knows where to look, fixes it, and tells you what happened in plain English. That is what One Time Support is for.
What You Get With One Time Tech Support
Help when you need it, without signing up for more than you need.
What One Time Support can cover
If a request turns out to be a bigger project, like a full system build or email marketing setup, I will let you know before going further and point you to the right service.
How One Time Support Works
1
Sign the support terms.
Fill in your info, review the terms, and add a payment method on file. You only do this once.
Your part: Review the terms and add a card or bank account.
2
Send your request.
Tell me what is going on through the support request form. Screenshots, screen recordings, and “it just stopped working” are all welcome.
Your part: Share what you are seeing, and give me access if I need to log in. For WordPress sites, here is how to add me as a user.
3
I fix it.
I respond within 2 business days, in the order requests come in. If the fix looks bigger than expected, I check with you first.
Your part: Keep an eye on your email in case I have a question.
4
Pay for what you used.
Your payment method on file is charged on Friday for that week’s work, or when the work is done if that comes first.
Your part: Nothing. That is the whole point.
Once your terms are signed, you can send a request any time something comes up.
Pricing
One Time Support
$95/hour
Pay as you go help for one fix, one question, or one task.
- Tracked to the minute, with no rounding up
- No minimum and no deposit
- Charged to your payment method on file every Friday, or when the work is done if that comes first
- Response within 2 business days
Need help more often?
Support Stacks
Prepaid hours at $75 to $85 an hour, plus priority response. A better fit if tech needs come up every month or two.
Questions first? Send me a message
Is One Time Support a Fit?
One Time Support is a great fit if you:
- Have one thing to fix or one task in mind
- Do not expect to need tech help every month
- Want to pay for the time the work takes and nothing more
- Want the problem fixed and explained, not just fixed
You might need a different service if you:
- Run into small tech needs every month or two. Support Stacks
- Want faster help when your website goes down or gets hacked, plus regular updates, backups, and security. EmpowerTech Care Plan or Hassle-Free Hosting
- Want your email, CRM, scheduling, and workflows set up to work together. System Setup
- Want help planning your tech, not fixing it. Strategy Session
- Need help with a computer, printer, or office network. A local IT provider is the better call.
Not sure which kind of help you need? Compare all tech support options.